General A-Z Policies

We encourage our guests to review our policies before heading to the Hershey Centre.

COLLECTED INFORMATION:
We may request that you voluntarily supply us with personal information, including your e-mail address for purposes such as correspondence. If you choose to give us personal information via the Internet that we or our business partners may need – to correspond with you, that information will not be used for any other purposes other than communicating with you.

Like many other commercial sites, our site(s) may utilize a standard technology called a “cookie” to collect information about how our site is used. Cookies were designed to help a web site recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

Disclosure to Third Parties
We do not share personal identifying information with any third party without your permission.

Opting-Out
At any time while assessing our site(s), any user while online may “opt-out” of further email contact from us (while still allowing access to our site).

Use of Materials
The right to download and store or output the materials in our site(s) is granted for the user’s personal use only, and materials may not be reproduced in any edited form. Any other reproductions, transmission, performance, display or editing of these materials by any means mechanical or electronic without the express written permission of us is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on our site may contact us by clicking here.

Terms of Use
Use of this site signifies your agreement with the following terms of use. If you do not agree with any of these terms of use, please do not use this site. The Hershey Centre reserves the right, in its sole discretion, to modify these Terms of Use at any time and you agree to be bound by such modifications through your use of the Hershey Centre’s site.

HERSHEY CENTRE CONTESTS

Looking to win big? You’ve come to the right place! Here at Hershey Centre, we’re always giving our fans the chance to win tickets, VIP experiences, show merchandise & much more. Stay connected with us on Facebook, Twitter & Instagram for the best chance to be in-the-know about all of our contests.

All of our contests abide by these General Contest Rules.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS:
All materials on this site, including but not limited to, images, illustrations, audio clips, video clips (the “Materials”) are protected by copyrights which are owned or licensed by the Hershey Centre. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from our web site or any other web site owned or operated by the Hershey Centre without the prior written permission of the Hershey Centre. However, you may download or make one copy of the Materials, and other downloadable items displayed on the site, for personal non-commercial home use only, provided all copyright and other notices contained in the Materials are left intact. Any modification of the Materials, or any portion thereof, or use of the Materials for any other purpose constitutes an infringement of the Hershey Centre’s copyrights and other proprietary rights. Use of these Materials on any other web site or other networked computer environment is prohibited without prior written permission from the Hershey Centre.

DISCLAIMERS:
By using this web site and/or posting Materials, you agree to indemnify the Hershey Centre, its officers, directors, employees, agents, distributors and affiliates for any and all claims, damages, losses and causes of action arising out of your breach or alleged breach of this agreement.

THE MATERIALS ON THIS SITE ARE TRANSMITTED AND DISTRIBUTED “AS IS” AND APPEAR ON THE SITE WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE HERSHEY CENTRE MAKES NO WARRANTY AS TO THE QUALITY, ACCURACY, COMPLETENESS AND VALIDITY OF ANY MATERIALS ON THE WEB SITE AND DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

PHOTO RELEASE:
Please be notified that there may be filming, photography and/or recordings at most events in the Hershey Centre. By entering and by your presence during the event, you consent to be photographed, filmed, and/or otherwise recorded.

JURISDICTION:
This agreement shall be governed by and construed in accordance with the laws of the province of Ontario, Canada, as it is applied to agreements entered into and performed within that Province. Any action brought to enforce this agreement or matters related to the site shall be brought in by the Province or Federal Government of Canada. If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and the Hershey Centre concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties.

LOST AND FOUND:
Please see a Guest Services Representative during an event for lost items; or the Guest Services desk if visiting the Mississauga SportZone or Community Rinks. Items are inventoried and stored in Lost & Found where they are kept for at least 30 days, at which time if not claimed, they are forwarded to charity. For inquiries, contact Event Services at 905-502-9100 x4694.

ELEVATORS:
Public elevators are located at Gates B/C, inside the Community Rinks (near Gate D) and in the Mississauga SportZone (near Gate N). Elderly guests, guests with disabilities, suites holders, and members of the media should be granted priority.

ATM / PAY PHONES:
There are 3 ATMs servicing the property, managed by Access Cash (1-888-289-3939). They are located inside Hershey Centre Main Entrance (Gate A), inside the Community Rinks lobby (near Gate D), and beside the Customer Service Desk in the Mississauga SportZone (near Gate N).
Pay phones are located in each lobby space across the property.

FIRST AID:
Paramedics are on hand during all events at Hershey Centre. Guests requiring first aid assistance, in any area of the facility, are urged to contact facility staff.

SMOKING SECTIONS:
All buildings at 5500 and 5600 Rose Cherry Place are non-smoking facilities. Smoking is prohibited within 9 metres of any main doorway/entrance. A designated smoking area is assigned during major events in the Hershey Centre at section 9 on the concourse.

BABY CHANGE STATIONS / FAMILY ROOMS:
Baby change stations are located in the Community Rinks and Mississauga SportZone restrooms. The Hershey Centre main arena has change stations in restrooms located at sections 6, 7, 20, and 21 on the concourse.
Family restrooms are located in the Community Rinks and Mississauga SportZone.

LOST CHILDREN:
Hershey Centre staff are trained in assisting with lost children/parents while visiting our facility. Please contact a Guest Services Representative for details and remain with that staff member until the child/parents are found.

STROLLERS:
For family events, an area is set up on the concourse near Gate A for stroller parking. A Guest Services Representative will be happy to direct you. At all other times, strollers may not be taken into the bowl seating, nor are they permitted to be stored in section entrances, stairways, and aisles.

PRO SHOP:
There is an on-site pro shop located in the Community Rinks (at Gate D) which operates during the peak hockey season only. Further information on operating hours and merchandise/services can be obtained from the Pro Shop directly, or by calling 905-502-9100 x4694.

MEDIA ACCESS:
All media must have appropriate credentials, which is approved through our Marketing Manager (see “Staff“), the Mississauga Steelhead’s office, the Raptors 905 office, and/or the Event Promoter.
Credential photographers may take photos from designated vomitories or sections . Note: no more than 2 photographers per vomitory/section entrance.

MERCHANDISE:
Souvenirs for most events will be available at various locations on the concourse. Mississauga Steelheads’ souvenirs are also available at The Bait Shop, located in the main entrance of the Arena (Gate A).  Raptors 905 souvenirs are available at the pop-up location courtside on game day.

OHL & NBA-D EVENTS:
Guests are reminded that pucks or balls will occasionally leave the playing surface into the seated areas of the bowl. When a puck/ball is in play, staff will ask guests to wait in the section entrance until a stoppage in play to return to their seat.