Ticket Info & FAQs

Hershey Centre ticketing is handled through a partnership with Ticketmaster Canada, the leading provider of event ticketing solutions in Canada.

Q: Where can I buy tickets?
A: See “Box Office

Q: How do I find my seats?
A:

Hershey Centre Ticket Information

Q: Where can I enter the building?
A:

Hershey Center Gate A
Gate A facing Rose Cherry Place – used for all ticket holders
GATE B
GATE B on the South side of the Arena – mainly used for Suite Ticket Holders
GATE P
Gate P on the North side of the Arena – mainly used for VIP, Club, or Platinum Ticket Holders

Q: Do children in attendance require a ticket?
A: Children 2 years and under may enter without a ticket but must sit on the lap of an accompanying adult. Once a child reaches their 3rd birthday, they MUST have a valid ticket for a specific seat location. It is at the discretion of the event promoter to offer child ticket pricing. If a child price is not listed, those over 3 years old are charged the regular ticket price.

Q: What is the best way to find out about shows, presales, or special offers?
A: Sign up for our “Hershey Centre E-News updates”, and follow us on Facebook, Twitter, and Instagram.

Q: I can’t attend a show, can I get a refund?
A: Unfortunately we are not able to offer refunds for concert or event tickets.

Q: I bought seats, but better seats are now available, can I switch? Why does this happen?
A: Like refunds, we are not able to process exchanges for our concerts or events. Often when a show is put on sale, only broad details are available for things like production, sightlines, and sizing of different stage elements. As we approach a show and details become clearer, we are occasionally able to offer seats for sale which we previously believed to be obstructed or unsellable.

Q: A very popular concert is going on sale, should I buy online, or at the box office?
A: All points of sale pull from the exact same inventory of seats at the same time. When you are online, everyone is able to compete for the same seats, but at the Box Office, each window seller has to compete for the seats on your behalf, and anyone behind must wait in line. Buying in person saves the online ticket fees. Online purchases are the best way to ensure you have the best chance at getting seats. Most events have a live, interactive seat map, which shows you the exact seat location you are purchasing.